Ενημέρωση για απασχόληση στα
γραφεία του ΟΗΕ στην Γενεύη, Ελβετία. Αξίζει να διαβάσετε την περιγραφή της θέσης, είναι πληρέστατη και δείχνει όλα τα καθήκοντα αλλά και τα απαιτούμενα προσόντα ενός Information Systems Assistant.
Responsibilities
Responsibilities
Within the limits of the delegated authority, the
incumbent:
- Installs, configures, tests, deploys, manages and maintains server hardware and software, including operating systems (Windows, Unix, Linux), application virtualization and session virtualization software, configuration management systems, server and network monitoring tools, software distribution systems, desktop computing infrastructure, Microsoft Active Directory infrastructure, antivirus and various security software,
- Performs administration, operation, technical support, and monitoring of server systems,
- Performs more complex hardware and software configuration tasks such as creating standard images for servers and personal computers (desktop, laptop), creating software packages for workstations/servers installations to be deployed enterprise wide,
- Monitors all personal computers running the ICTS software delivery system to ensure that software distributions are being delivered correctly,
- Performs software distribution updates, scripting, testing and support,
- Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support,
- Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures,
- Liaises with other groups of ICTS and the user Departments for maintaining the efficient and reliable operations of server systems,
- Performs 24x7 operations of assigned systems,
- Escalates problems/tasks to the appropriate parties in accordance with established procedure,
- Acts as problem escalation point for technical staff at lower levels,
- Performs 2nd level desktop troubleshooting in conjunction with the Service Desk/Help Desk,
- Receives and logs problem calls or service requests in the automated tracking system with minimum delay,
- Provides technical advice to clients when necessary.
- Detects problem patterns and recommend solutions,
- Assists in identifying the need for new systems or re-engineering of the existing systems,
- Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards,
- Implements backups of servers following standard backup procedures,
- Collects various statistics on the performance and reliability of server systems, and produces pertinent reports,
- Schedules periodic system jobs; writes utility scripts to automate system processes,
- Maintains the documentation of server systems, pertinent to operations and system administration,
- Prepares, maintains, and updates files (electronic and paper) and internal databases,
- Keeps abreast of developments in technology both in the UN and in the industry in general,
- Provides after office hours on call support as required,
- Provides basic training to end-users on the use of standard systems and applications,
- Drafts end-user and/or technical documentation and reports,
- Occasionally supervises a team of staff for specific projects,
- Provides guidance and training to new/junior staff,
- Performs other related duties as required.
Competencies
- Professionalism: - Knowledge of information technology and applications, including computer system networks, Microsoft related technologies and application and session virtualization technologies.
- Good technical skills, ability to conduct network maintenance, provide server services and user support.
- Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: - Works collaboratively with colleagues to achieve organizational goals
- Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others
- Places team agenda before personal agenda
- Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
- Shares credit for team accomplishments and accepts joint responsibility for team shortcomings Planning & Organizing: - Develops clear goals that are consistent with agreed strategies-Identifies priority activities and assignments; adjusts priorities as required
- Allocates appropriate amount of time and resources for completing work
- Foresees risks and allows for contingencies when planning-Monitors and adjusts plans and actions as necessary
- Uses time efficiently Client Orientation: - Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view
- Establishes and maintains productive partnerships with clients by gaining their trust and respect
- Identifies clients' needs and matches them to appropriate solutions
- Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems
- Keeps clients informed of progress or setbacks in projects
- Meets timeline for delivery of products or services to client Technological Awareness: - Keeps abreast of available technology
- Understands applicability and limitations of technology to the work of the office
- Actively seeks to apply technology to appropriate tasks
- Shows willingness to learn new technology.
More information here
